Public course

Team Leader Series: Module 1 —
Core Skills

One day 9.00am – 5.00pm

For

Team leaders who are new to the role or recently promoted. The course also suits team leaders who want a refresher in supervision techniques.

Purpose

Participants learn about core elements of being a team leader. The course provides hands-on opportunities to apply what is learnt in practical exercises to reinforce what is taught and to help you transfer the lessons learned back to the workplace.

The course takes a workshop format of a practical nature with lots of workplace examples.

Course Overview

Communication skills
What you say and how to say it for best results
Questioning and giving feedback
Five elements of planning
Planning the structure and flow of work
Setting priorities
Planning techniques and overcoming problems
Organising staff to think for themselves
Monitoring methods to keep employees on track
What is a good decision?
How decisions are made
Five-step decision-making process
Managing and tracking time
Time-saving techniques

Course Leader

David Jenkins & Associates Ltd