Training models that work!

A model that can be applied practically to all adult learning situations is the one put forward by Malcolm Knowles.

Adults have a need to know why they are learning something.
Adults have a need to be self-directed.
Adults bring more work-related experiences into the learning situation.
Adults enter into a learning experience with a problem-centred approach to learning.
Adults are motivated to learn by both extrinsic and intrinsic motivators

At David Jenkins and Associates we are the experts in understanding adult learning principles. We ensure training not only links to the learners' needs but to business needs as well, ensuring you get a return on your investment.

Training must have specific, measurable and realistic targets.

Rudman

Kirkpatrick's model of evaluation

Stage 1
REACTION
How well did the participants like the training programme?

Stage 2
LEARNING
What principles, facts and techniques were learned?

Stage 3
BEHAVIOUR
What changes in job behaviour resulted from the programme?

Stage 4
RESULTS
What were the tangible results of the programme in terms of reduced costs, improved quality, improved quantity, etc?

Course outlines

Along with a comprehensive programme of off-the-shelf courses listed below, we can also develop customised courses to meet any of your business requirements. Please contact us to discuss your needs.

Course Calendar

Get detailed descriptions for all the public courses we offer and check our public course calendar for available courses, dates and locations.

All of our courses (those listed below as well as customised training) can be run at a venue of your choice or we can arrange a venue to suit your requirements.

Courses are arranged in the following categories (click for more details):

Customer Service Skills
Business Skills
Leadership in Business
Human Resources
Personal Development
Communication
Skills for Business Trainers
Technology Skills

Customer Focus Skills

Customer Service Fundamentals (1 day)
Building a Customer-Focused Culture (1 day)

Business Skills

Effective Decision-Making & Problem-Solving (1 day)
Business Writing Skills for Managers (1 day)
Managing Difficult Behaviour (1 day)
Overcoming Conflict in the Workplace (1 day)
Performance Management Fundamentals (1 day)
Building an Effective Performance Management System (1 day)
Mind Mapping — an Essential Business Tool (1 day)
Implementing Change in the Workplace (1 day)
Effective Negotiation Skills (1 day)
Project Management (2 days)

Leadership in Business

Management Skills for a New Manager (1 day)
Coaching and Mentoring for Managers (1 day)
Becoming an Effective Leader (1 day)
Team Leader Training programme
Team Leader, Stage 1 Essential Skills (1 day)
Team Leader, Stage 2 Effective Skills (1 day)
Team Leader, Stage 3 Advanced Skills (1 day)

Human Resources

Effective Recruitment and Selection (1 day)
Managing the Disciplinary Process (1 day)
Employment Relations Act 2000 (1 day)
Employment Law for Managers (1 day)

Personal Development

Assertiveness Skills for the Workplace (1 day)
Managing Stress (1 day)
Manage Your Time (1 day)
Anger Management (1 day)

Communication

Presentation Skills for the New Presenter (1 day)
Advanced Presentation Skills (1 day)
Facilitation Skills for the New Facilitator (1 day)
Writing Skills for Business (1 day)
Workplace Communication (1 day)

Skills for Business Trainers

Training Skills for the New Trainer (3 days)
Coaching for Success (1 day)
How to Conduct an Effective Training Needs Analysis (1 day)
Using Accelerated Learning Techniques in Training (1 day)
Developing Effective Induction (1 day)

Technology Skills

We can develop customised training for any software package and we have the experience to project-manage the rollout of training across your business.

New training

The Team Leader programme

This new, practical, hands-on programme provides a series of three one-day courses that will build the skills to make an effective team leader for your business.

Essential training

Developing an Effective Workplace Induction Programme is what we consider an essential course, because the induction period gives you a vital opportunity to ensure that a new employee gets a sound understanding of their part in the success of your business.