Public course

Emotional Intelligence

One day 9.00am – 5.00pm

This course provides you with a range of techniques focused on emotional intelligence that will help you assess and identify your strengths and weaknesses and develop a programme for your professional development.

For

Managers, team leaders and anyone who wants to increase their personal effectiveness.

Purpose

Emotional intelligence is about understanding and managing your emotions and behaviours. It is about coping with setbacks, controlling destructive and time-wasting emotions and focusing on productive relationships with others.

Course overview

What is emotional intelligence?
Benefits of developing emotional intelligence for the individual and the organisation.
Defining what the new paradigm of SMART means:

Self-awareness
Mastering negative emotions
An Attitude of optimism
Reading the emotions of others
Teaming up with others

Developing a process of change, setting objectives and assessing where you are in developing emotional intelligence.

Course Leader

David Jenkins & Associates Ltd