Public course

Developing Effective Workplace Business Processes

One day 9.00am – 5.00pm

This course provides a comprehensive knowledge of how to identify, design and document new and existing business processes in the workplace. You gain highly useful skills in helping decide how workplace activities are done, when and by whom. Effective business processes are also an excellent resource that can be used in the training and development of staff.

For

Managers, team leaders and anyone involved in the development of business processes in their workplace.

Purpose

A business process is effective when it is logical, timely, flexible and designed to meet the needs of the business, its employees and customers.

Course overview

Understanding the business
Defining an objective for the process
Identifying problems with existing processes
Setting up feedback systems
Getting stakeholders involved
Information gathering and analysis
Mapping the process
Using different layouts to document business process
Developing procedure sheets for simple tasks
Bringing it all together
Keeping it updated

Course Leader

David Jenkins & Associates Ltd