Public course

Consulting Skills Workshop

One day 9.00am – 5.00pm

This workshop provides you with a range of models of consultative skills. It presents case studies and offers activities where you can apply and practise a range of consulting skills.

For

Managers and staff who need to use consulting skills in their role or want to develop a consultative approach when dealing with internal and external customers.

Purpose

Using a consultative approach, practitioners can build a relationship with a customer (external or internal) that is founded on trust and a readiness to understand their needs.

This means that a far better outcome can be achieved because the consultant's influence and credibility has been enhanced in the relationship with their customer.

Course overview

What are consulting skills?
Identifying and understanding the needs of internal and external customers
Using consultative models
Developing consultative relationship skills
Communication skills for a consultant
Evaluating outcomes and success as a consultant and keeping the customer updated and on board

Course Leader

David Jenkins & Associates Ltd